Shawn

Unit had ice buildup on top assm. Owner defrosted it, and now display is sporadically flashing at startup before it dies. Going to need upper controllers P# WPW10739408, PCB P# WPW10624574, display P# W10846767, upper portion of FF thermistor P# W11661569, and evap insulation P# W11712700 before unit can be further tested. This model had chronic issues with defrost in the past. If defrost is still an issue after this repair and unit works normally during diagnostics, we would only refer to KitchenAid for assistance. Unit will be off and fully defrosted for us. Small chance the display board or foam could be sent back; Ordering 1 WPW10739408, 1 WPW10624574, 1 W10846767, 1 W11661569, and 1 W11712700.

Ice maker failure. Won't harvest or turn over at all. Needs P# 80-54372-00, which is discontinued. Sounds like U-Line has abandoned this model. No ice maker module is available for it, and no suppliers have it. The unit ices up inside, and it's normal, but it's a problem. I think that's why U-Line doesn't make anything for this anymore.

Wash plate P# AGZ72909711 cannot be removed without destroying. Need to pull tub and clean between. Even after wash plate, there is a hub nut that could have to be cut off as well. Hub nut P# 4020FA4208J. Possible this won't be necessary though. I tried filling with hot water and heavy agitate to rock the wash plate loose, but had zero effect other than sending giant black chunks into tub. I found in the service manual instructions explaining how to clean this machine. Cleaning the inside of your washer: If you use fabric softener or do regular cold water washing, it is very important that you clean the inside of your washer occasionally as described below. Fill your washer with hot water. Add 1 cup of bleach. Let it operate for several minutes. Stop the washer, open the lid, and leave it to soak overnight. After soaking, drain the washer and run it through a normal cycle. I would highly recommend attempting this cleaning procedure a few times before proceeding with destroying the wash plate and tub hub.

Manually defrosted. Installed listed parts. Tested okay.

Motor failure. Needs P# 279827 and blower P# WP69408. Ordering 1 1 and 1 1.

Turned cube size thermo to max, 3 o'clock. Will need to allow 72 hours to see effects of this adjustment. If still not making ice, there are no other options for repairs on this.

Unit running as normal and heating as normal. After 30 mins, problems started occurring. Could very easily stop motor by hand. Now it won't start until motor cools down. Unit will need motor. P# DC31-00055G. We would install this for no additional labor. Ordering 1 DV42H5000EWA3.

Cleaned fine filter. Could not see through it at all. Need to try this before any parts. This will cause longer run times. Unit is finishing a cycle, but takes longer, so heater is likely working as normal.